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It's possible to issue a refund fairly easily if you haven't already SHOOPed the money into your account. That being said a lot of these folks probably sent "gift" payments via PayPal which means there is no effective recourse should the con admins simply "accidentally" forget to issue a refund.
$17k - let's assume $10k of that was in Paypal and there's 500 people there - that's $20 per person which is not too bad but I've been told that Paypal actually sets a limit on the number of transactions any one account can issue, so it could conceivably take up to a month for all the refunds to go back out assuming the con brass are good for their money.
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