innsmouth_eyes
2007-01-01 12:44 am UTC (link)

Er, I know in California it's illegal to re-sell a CD as new if it's been opened, which is why most stores will not refund or exchange opened CDs unless they're defective, and then it's only for another copy of the same thing. It's just not in any store's best interests to give refunds for stuff they can't re-sell.

I'm nearly 100% certain it's NOT illegal to give refunds, because despite our policy the managers at the Borders I work at do occasionally give a refund to a customer if they get all irate (so like why do we even have the rules, I ask you??) and so far nobody's shut us down.

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	itsirtou 2007-01-01 12:48 am UTC (link)
	Oh my, claiming that it's illegal because it's a "law" of the RIAA is absolutely adorable. Plus, I love her condescending tone toward the guy who wants his money back. How DARE he want a refund for a nonworking product! What an entitlement whore!!! (Reply to this)(Thread)

	aristaea 2007-01-01 12:55 am UTC (link)
	I like that people seem to be confused as to whether it's a "copyright law" or an "RIAA law." (Reply to this)(Parent)(Thread)

	itsirtou 2007-01-01 12:58 am UTC (link)
	Oh shit, what if it's a copyright RIAA law? My brain can't take it! (Reply to this)(Parent)

	mmanurere 2007-01-01 07:26 pm UTC (link)
	I don't know about you, but I live under the jurisdiction of the sovereign trade-group of RIAA and the holy corporation of Microsoft. You mean there's another way for there to be laws and rules? (Reply to this)(Parent)(Thread)

	seppuku 2007-01-02 02:18 am UTC (link)
	This sounds like that one Star Wars movie. (Reply to this)(Parent)

	aristaea 2007-01-01 12:49 am UTC (link)
	So, the big question is, can you still get student fiancial aid if you attend the Wikipedia school of law? Because that's an internet degree I could get behind. (Reply to this)(Thread)

	derumi 2007-01-01 06:52 am UTC (link)
	You can get financial aid, until some other Wikipedia user decides that you don't. (Reply to this)(Parent)(Thread)

	sabinelagrande 2007-01-01 10:49 pm UTC (link)
	Yeah, but you can always just revert. (Reply to this)(Parent)

	fauxkaren 2007-01-01 01:39 am UTC (link)
	My sister works at guest services at Target and their policy is that if you return a CD or DVD because it is defective, then they have to give an opened copy of the same CD/DVD. She said it's to prevent people from buying a CD, burning it onto their computer, making copies, and then getting the money back thus getting a free CD. (Reply to this)(Thread)

	oxydosic 2007-01-01 01:49 am UTC (link)
	When I worked at Meijer in the electronics department we had the same policy and it makes perfect sense if you ask me. If they wanted the CD/DVD in the first place I don't know why they just can't take the replacement. (Reply to this)(Parent)(Thread)

	thesilentsenshi 2007-01-01 03:48 am UTC (link)
	Because they probably didn't want the cd afterall. Turning down a replacement of a defective item to me signals a red flag. (Reply to this)(Parent)(Thread)

	lindentreeisle 2007-01-02 04:38 pm UTC (link)
	Not really....to me it just sounded like he got all pissy because he had to wait in a long line to exchange the cd, so by the time he got up there he was all huffy and like, "Well fine, I'll just take my money back then!" Arguably wanky, but hardly a signal that he is some sort of cd-burning deviant. (Reply to this)(Parent)(Thread)

	thesilentsenshi 2007-01-02 05:10 pm UTC (link)
	Oh well, I didn't see that part. Wouldn't it take longer to get money back than just take a new cd? Silly man. Everyone knows when you want to exchange something when there's a line, it's best to have the thing in hand. eye rolls (Reply to this)(Parent)

	hypno_jango 2007-01-01 05:55 am UTC (link)
	Same with video games because I know there are people like my brother who would play a game for 2-3 weeks then try to give it back. (Reply to this)(Parent)

	(Anonymous) 2007-01-18 05:10 pm UTC (link)
	What if they don't have another copy of the same album? Do they make the customer wait the weeks or months before they can get another copy (as frequently happens with the rare albums that I like)? (Reply to this)(Parent)

(Anonymous)
2007-01-18 05:13 pm UTC (link)

I got a refund for a Fleetwood Mac cd not because it was defective but because I didn't want it. I did have a valid complaint. The one track that I'd bought the album for was not listed as being a live track. It didn't have (live) after it. Some of the others did. As I didn't want the live version I considered the CD cover to be false advertising and got a refund that way. The staff weren't happy because I was in the right.

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	sashenka 2007-01-01 03:03 am UTC (link)
	The funny thing is that if you really want free CDs, you should just borrow them from the library. I have't done it myself, because I haven't gotten into new mainstream music in a long time, but my friend used to. (Reply to this)(Thread)

	onaga 2007-01-01 05:26 am UTC (link)
	That's what my dad and I have been doing for the past... oh, eight years? Most of my music came from the library. :D (Reply to this)(Parent)(Thread)

	drhenryjekyll 2007-01-01 08:58 pm UTC (link)
	Mine too. Opera CDs are so EXPENSIVE, 'cause they're all two or three discs long. (Reply to this)(Parent)

seiberwing
2007-01-01 03:30 am UTC (link)

Pathetic. Kudos to RJH for standing up to these Best Buy mendicants. They didn't count on a customer calling their bluff. Doubt RJH will be purchasing many Tony Bennet CDs from them again.

What this means for your weekend: If you believe a store is wrong, stand up for yourself.

Meet their threats with complete confidence.

Be like Violent Acres, who, on the advice of her Marine father, kicked a bully in the nuts with her Cabbage Patch rollerskates and yelled while standing over his body, "I'LL EAT YOUR EYES! I'LL EAT ALL OF YOUR EYES!

Something tells me I'll see a post relating to this on

customers_suck in a few days.

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	thesilentsenshi 2007-01-01 03:40 am UTC (link)
	Oh wonderful. I can't wait. D: And plenty of customers already act that way anyways. -_-; (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 03:41 am UTC (link)
	Which would be the problem. (Reply to this)(Parent)(Thread)

	thesilentsenshi 2007-01-01 03:45 am UTC (link)
	What problem? "The customer is always right." grumbles (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 06:12 am UTC (link)
	Ew... (Reply to this)(Parent)(Thread)

	thesilentsenshi 2007-01-01 06:14 am UTC (link)
	There are moments I really hate working in retail. ;-; (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 06:20 am UTC (link)
	I want to snuggle your icon. And yeah, concessions at a cinema can get brutal too. (Reply to this)(Parent)(Thread)

	thesilentsenshi 2007-01-01 06:33 am UTC (link)
	Albedo needs all the snuggles he can get. ;) Most of the time I actually like where I work. It's just holidays and our semi-annual sale when it's really brutal. So stressful. People are idiots. (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 06:44 am UTC (link)
	gives him some With theater-work, we have premieres instead of sales. Dead Man's Chest was murder. (Reply to this)(Parent)(Thread)

	thesilentsenshi 2007-01-01 06:50 am UTC (link)
	I can only imagine. But you'd be surprised how murderous hordes of women descending upon marked down beauty & bath products can be. It's a trully frightening experience. (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 07:35 am UTC (link)
	I can barely imagine. (Reply to this)(Parent)

	derumi 2007-01-01 06:36 am UTC (link)
	My favourite people to hire while I was a video game store manager were those former theatre employees that hadn't lost their wills to live. Anyone that can put up with the shit those people do and maintain a positive attitude, is one impressive person. (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 06:41 am UTC (link)
	From all the horror stories I hear, I'm surprised I did so well. (Reply to this)(Parent)

	thesilentsenshi 2007-01-01 06:44 am UTC (link)
	Alas. My friend was not so fortunate. He was of the class that did lose their will to live. Or at least work minimum wage jobs ever again, even when he's broke and has no other source of employment. (Reply to this)(Parent)

	zee 2007-01-01 06:57 am UTC (link)
	chokes Your icon... XD (Reply to this)(Parent)(Thread)

	derumi 2007-01-01 07:08 am UTC (link)
	My fiancee about cried when I finally got around to watching the Harry Potter movies with her. :D (Reply to this)(Parent)

	mmanurere 2007-01-01 07:30 pm UTC (link)
	Which type of theatre -- stage or screen? Working as a backstage techie wasn't so bad; after three months as a movie-theatre usher (= underpaid assistant janitor also...) they wanted to take my hair from me, so I ran away and went back to college. I honor you for providing a haven for my fallen comrades in the noble war against Theatre Management. (Reply to this)(Parent)(Thread)

	derumi 2007-01-02 12:08 am UTC (link)
	Screen theatre. Though, I do have a friend that works backstage for a stage theatre. Interesting stories. @_@ (Reply to this)(Parent)

	dreamoflife02 2007-01-01 07:49 am UTC (link)
	Ohgod. I worked concessions this past summer. Never again. Never ever ever again. (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 07:51 am UTC (link)
	Although the cart-rides were fun. (Reply to this)(Parent)

	jenny_atrox 2007-01-02 07:22 am UTC (link)
	The worst five words in the English language. Ugh. I love working at a library. Our motto? "The patron is always wrong." (Reply to this)(Parent)

	notjo 2007-01-01 07:23 pm UTC (link)
	Oh, god, violent acres is gonna get even more annoying. Damn it. (Reply to this)(Parent)(Thread)

	seiberwing 2007-01-01 07:28 pm UTC (link)
	Who's Violent Acres? (Reply to this)(Parent)(Thread)

	notjo 2007-01-01 07:29 pm UTC (link)
	Violent Acres Some of her stuff is very interesting to read, but a lot of it is "let's be rude and obnoxious on the intarweb". Which, you know, isn't my cup of tea. (Reply to this)(Parent)

lillyv
2007-01-04 09:41 pm UTC (link)

...okay, so, the guy didn't get belligerent with them? Didn't use any sort of foul language with them? Make any threats?

*Smacks the store's manager with a rolled up newspaper* BAD MANAGER! VERY, VERY BAD MANAGER!

Honestly? Didn't it occur to someone that putting the disk into a CD player or something would have been less time consuming than calling the police and then having to file a police report? If the guy is that insistent that it's a disc read error, I don't see why they wouldn't have checked.

Oh, right. Best Buy. Forgot who I was dealing with...

/Disgruntled former BB employee

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