Bad service in the ER?

traumawolfe posts a list of Rules of the ER in

customers_suck. Complaints start at the first comment, where it is pointed out that s/he ripped off the list from another site. People also point out, at various points and in various ways, that some of the demands/complaints are irrational. Many personal anecdotes are invoked on both sides and I learn more about hemorrhoids than I wanted to.

Others defend the OP and there is discussion of exactly how bitchy a patient is allowed to be.

Eventually, the OP deletes her journal, but the post remains.

stella4809 makes an off-topic post over here and people complain there as well.

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rekall
2007-02-18 11:13 pm UTC (link)

One time a few years ago (on the Canadian Thanksgiving actually) my aunt had to be rushed to the ER when she hurt her hand while we were taking the docks out of the lake at my cottage. They made her wait for hours while they handled drunks and druggies thinking she was just over exaggerating the injury (because apparently even though she had worked at another hospital for 40 years she didn't know the difference between a sprain wrist and broken hand).

When they finally took at look at her hand they realized it was the worst hand brake that hospital had ever seen (to heal it took about three times the length of a normal broken hand) and ended up rushing her into surgery, while wondering how she managed to put up with the pain (which she had been complaining about for hours but they ignored her while they dealt with the drunks).

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