Bad service in the ER?

traumawolfe posts a list of Rules of the ER in

customers_suck. Complaints start at the first comment, where it is pointed out that s/he ripped off the list from another site. People also point out, at various points and in various ways, that some of the demands/complaints are irrational. Many personal anecdotes are invoked on both sides and I learn more about hemorrhoids than I wanted to.

Others defend the OP and there is discussion of exactly how bitchy a patient is allowed to be.

Eventually, the OP deletes her journal, but the post remains.

stella4809 makes an off-topic post over here and people complain there as well.

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heddychaa
2007-02-19 08:33 pm UTC (link)

It's generally entitlement, I'm thinking. She gets alot of "YOU DON'T KNOW WHAT I'M GOING THROUGH YOU BITCH!" which really pisses her off because a) she's been doing this job a long damn time and b) she's had three kids herself.

Mum doesn't see pain as a reason for disrespect. She sees it as harassment, and treats it as such. When you're in pain, you can scream things other than obscenities if you really need to scream, although she thinks most of that is just theatrics, as well, considering half these screaming, swearing women are on enough drugs they shouldn't be feeling anything.

But like I've said, she's been doing the job a long damn time. She knows when it's urgent, and when it's bullshit. This isn't to say she's not empathetic with her patients. She's sided with women when doctors have dismissed them, because she respects their intuitions and knowledge as mothers. She just doesn't think that when you're twenty minutes into your labour, you have any right to be calling her a whore or whatever.

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(Anonymous)
2007-02-20 11:24 am UTC (link)

Mum doesn't see pain as a reason for disrespect.

I agree with your mom....

I had my first baby in November, and didn't get an epidural 'til the very end of my labor (as I was having my baby induced due to complications, and just didn't want to risk giving her any more trouble). I went drug-free long enough that my doctor made a special trip into my room to lecture me on how stubborn I was being for not getting the epidural.

Still, the whole time, I just grit my teeth through the pain (damn, during a contraction, who really wants to talk to people anyway?!) and avoided taking it out on any innocent bystanders. I continued making jokes with the nurses in between contractions, including during other not-so-fun procedures.

I don't think I'm anything special...I think those morons screaming at medical staff are the "special" ones. There is no reason to be that much of an ass. Period. I don't even care if you want to scream obscenities ("Goddammit this hurrrrrrrts!), but to scream them at people...no. That just makes you a jerk.

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