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Eilan ([info]eilan) wrote in [info]otf_wank,
@ 2007-03-08 12:34:00
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[info]customers_suck wank. Yeah, what else is new?

Short story: Customer comes in, demands full refund because the game he bought was mislabeled, the orignal poster refuses because it has been opened.

Long story here.

We have legal-wank, we have politeness-wank and fat-wank. OP has since deleted his/her journal.

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[info]april_hurst
2007-03-08 07:58 pm UTC (link)
It's not bad service - it's exactly what an employee should do. However, if there's a manager or shift supervisor on duty (and there almost always is), it's best to have him/her come over to handle customers who demand things outside of policy instead of holding up the line and arguing. It's part of a manager's job and also part of why they get paid more.

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