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Eilan ([info]eilan) wrote in [info]otf_wank,
@ 2007-03-08 12:34:00
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[info]customers_suck wank. Yeah, what else is new?

Short story: Customer comes in, demands full refund because the game he bought was mislabeled, the orignal poster refuses because it has been opened.

Long story here.

We have legal-wank, we have politeness-wank and fat-wank. OP has since deleted his/her journal.

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[info]eclair
2007-03-09 03:15 am UTC (link)
Sometimes you just have to give the god damn refund and spare yourself the grief. I really just... don't see the point of arguing if the client has a legitimate reason. Sometimes the policy doesn't take into account human reactions and emotions.

I tend to give the customer the benefit of the doubt if they're not rude, otherwise I let the manager handle it. Maybe that makes me a bad employee, don't care. Being a game adviser is a dangerous job if you're not careful!

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