You know what? I think they're honestly trying.

It's the fact that they try and still continue to fail so hard (not to mention that they have time to sit around seriously debating the "artistic merit" of internet porn pictures but not enough time to look at pro-anorexia communities to decide if they're dangerous) that makes me not trust them. I don't think it's a conspiracy. I think it's sucky customer service, combined with an absolute inability to communicate (and probably failing grades in whatever level of writing education they advanced to).

Yes, fandom is being wanky and sucky, too. But fandom isn't whom I'd be paying for an account. This clinches my decision to not return to paid status about ever.