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Sorcha ([info]sorchar) wrote in [info]otf_wank,
@ 2007-08-30 15:10:00


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Entry tags:business

ADA Wank, with a side of Mac Vs. PC and Liberal Vs. Conservative!
So, two California women are suing Apple for alleged accessibility violations in its SF retail store. The comments on the article are, needless to say, wanky, with some complaining about the liberal activist agenda, allegations that the women are just out to make a quick buck, and the occasional disabled person chiming in on both sides of the issue.

Also, WTF is a "standing wheelchair?"



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[info]inalasahl
2007-09-02 09:00 pm UTC (link)
For values of "ignores" which includes having a sales person talking to you (listening to you, which is a nice change) within a couple of minutes of coming in the door.
You've clearly never tried to return a defective iPod without an appointment. I had to argue with three different people before they would agree to put me on *stand-by* at the Genius Bar despite the fact there was no one else in the store. Then I had to wait while they called out the ten names of the people who supposedly had appointments, yet *weren't in the store.* I still don't even understand why the heck I needed a consult to replace a defective product.

Every Apple Store I've been in seems pretty much ADA compliant, within the usual expectation of a retail enviornment- which does not include having every product within unassisted reach of wheelchair users or short people, as long as it's not exclusively self-service.
But does include being able to talk to the customer service staff, and how is someone in a wheelchair even going to get up to the Genius Bar to talk to someone?

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