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Sarracenia ([info]sarracenia) wrote in [info]otf_wank,
@ 2010-08-01 18:02:00


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Aromaleigh drowns under wank
It probably says something about a company when I see them going out of business and my immediate reaction is to make popcorn and look for wank. Some of you might remember Aromaleigh from the last makeup wank. For those of you who don't, they're a small mineral cosmetics company whose founder, Miss K, was known to frequently be involved in wank, including:

-Founded Mineral Makeup Mutiny, a website founded to stop people from just repackaging wholesale minerals at giant markup, shortly after she got caught doing just that and had to discontinue a rather large line of eyeshadow.
-Guilt-tripping epinions reviewers into taking off anything even remotely negative with 4 page emails, at least until they go "fuck you and write a lengthy screed detailing exactly how Aromaleigh sucks
-Responding to random bloggers who say anything negative whatsoever
-Being pissed off very publically because the musical artist she sponsored doesn't give her free stuff back.
-And probably more, but these are just what kept popping up while browsing the wank.

For you see, Aromaleigh is closing, but not before having a several month clearance sale! Why? Well...apparently news was breaking that she might have used non-FDA approved dyes in her eye shadow. Whoops! Especially considering how many people buying mineral makeup chose it because they're afraid of chemicals.

Regardless of the issue at hand, it quickly becomes apparent that both sides are drama queens who have had issues brewing with each other for years. Especially considering the biggest name on the other side is Jenna, the (former?) head of a rival cosmetics company who used to be a major Aromaleigh fan before she broke off to do her own business, and who originally thought it would be a good idea to investigate the whole unsafe dye issue with sockpuppets. On a site where she'd been an active member of for years and when she was directly communicating on a contentious issue with the very owner who knew her IP address. Sadly, the best wank from that seems to have gotten deleted with the Aromaleigh forums.

Miss K's cosmetics are full of unsafety

Jenna closed her business SOLELY so she could focus full time on driving Miss K into closing hers

I am dirtying myself on this sight only to warn all you pure, good people to stay away because this rant site is full of people only looking at the negative side of things

Those pictures of me on your website are copyright infringement now that I hate your guts

What why's Aromaleigh closing?

IT'S NOT A COORDINATED SMEAR. REALLY

Aromaleigh's closing...and she's blaming us?

Yep, it's all the fault of the mean people who kept picking on her for using unsafe ingredients in her cosmetics

Miss K is welcome to post an apology at a site that has spent the last couple months ripping her behavior for the last several years to shreds. Riiiight.

Nonsensical tl;dr is inspiring tl;dr? I can't even tell what side this is on, probably because my eyes keep glazing over

Why are you issuing chargebacks just because it's been 40 days since you've ordered and there's nothing and you know I'm going out of business? Oh, the cruelty of it all

So, does anyone know where I can find a good foundation for pink people now?

ETA: Oh hey, someone was nice enough to screencap Jenna's sockpuppeting. Posting with your sockpuppet to drop dark hints about other cosmetics companies using unsafe dyes on your cosmetics company blog is totally a non-wanky thing to do, right?


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[info]platedlizard
2010-08-02 08:43 pm UTC (link)
So wait. She's 40 days late on some orders and doesn't understand why people are getting chargebacks!? Is it normal for makeup to take 40+ days to arrive? I just get my stuff at the grocerystore.

(Reply to this)(Thread)


[info]sarracenia
2010-08-02 09:04 pm UTC (link)
Sadly yes, for the other big name in indie mineral cosmetics, although Aromaleigh historically made its fans by being the fastest shipper in the business. I guess it depends on whether she originally stated that it might take that long when they placed the order, or if she just kept sending out emails going "well, okay your order will be shipped in 2-3 days - I mean 4-7 days - I mean I SWEAR YOU'LL GET YOUR ORDER EVENTUALLY STOP CALLING ME A THIEF AND ISSUING CHARGEBACKS DAMNIT I NEED THAT MONEY RIGHT NOW." I know my faith in the ability of a company going out of business to deliver what I ordered is always raised by them mentioning that they really need the money!

(Reply to this)(Parent)(Thread)


[info]eleutheria
2010-08-03 01:05 am UTC (link)
But then there's Sugarpill, which ships in seconds and is fantastic quality. If there's ever Sugarpill wank, I think I'll shit myself in astonishment.

(Reply to this)(Parent)


[info]cleolinda
2010-08-02 09:07 pm UTC (link)
I've always had really great ship times with her--order it on Monday, get it by Thursday, maybe Friday. The two different shops I ordered from on Etsy were way, way slower--two weeks, in one case, and that was just for samples. My understanding was that people were filing pre-emptive chargebacks because they got spooked by the fact that she was closing (even though they ordered knowing that she was). It sounded to me like she was saying that people were not waiting until the 40 day period to complain, not that she was actually taking that long to ship.

I will say, from everything I've seen on her blog and her twitter, she's... uh... very emotional. She can get wanky. (Me defending her on certain points is probably wanky as well.) But the situation here seemed to be that people were jumping the gun on chargebacks, and she got emotional and/or wanky, not that she did something ridiculous in the first place.

But yeah. I've been a customer for, I don't know, maybe a year, and I have heard about tons of drama the whole time. And it gives me a sad, because I really, really like the product, and I can also afford it.

(Reply to this)(Parent)(Thread)


[info]bacon_lover
2010-08-02 11:22 pm UTC (link)
What does this mean (I really have no clue):
"I have always, and always will... replace orders obviously lost at 45 business days by RESHIPPING THEM."

Does this mean that by day 45, the contract would allow the customer to cancel, but she will 'reship' them, as in send them out for the first time, if the order never left?

(Reply to this)(Parent)(Thread)


[info]cleolinda
2010-08-02 11:45 pm UTC (link)
I guess... she means she'll send out a second order to replace the first one? I mean, that would seem logical to me, but who knows it actually would work.

The more I'm reading at the links, the bigger my sad gets.

(Reply to this)(Parent)


[info]platedlizard
2010-08-03 05:47 am UTC (link)
Yeah, that had me confused. I guess anything could happen in transit, but it sounds like this was a common problem for her. Which it really shouldn't be.

(Reply to this)(Parent)


[info]platedlizard
2010-08-03 05:49 am UTC (link)
I want to add, I've had stuff shipped to me from France or Hong Kong that took significantly less time to arrive then that, and that was just through the normal mail.

(Reply to this)(Parent)


[info]issendai
2010-08-03 11:41 am UTC (link)
Even weirder, her "contract" says she's not late until after 45 business days. 45 BUSINESS days. That's 9 weeks. Unless a vendor is milking my cosmetics a drop at a time from the tip of a stalactite deep in the heart of Purity Mountain, I want my order sooner than 9 weeks.

(Reply to this)(Parent)


[info]snarkhunter
2010-08-05 12:27 pm UTC (link)
Oh, me too. I wear L'Oreal's foundation...and I'm reading this thread feeling like I must be caking dirt on my face or something.

I am a peasant among nobility when it comes to my makeup choices!

(Reply to this)(Parent)(Thread)


[info]platedlizard
2010-08-05 02:11 pm UTC (link)
L'Oreal?! You fancy-pantsy so-and-so! This here is Maybeline country. We'll have none of your fancy French makeup here!

(Reply to this)(Parent)


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