On the surface, not terribly wanky, until you read the original and realize how completely arrogant Sylvia was being, and also bad customer service.

It reminds me of the other night when my family were at a fancy restaurant and my dad's prime rib came out almost red at the edge where he cut in, despite ordering it medium-well (faint pink in the middle). Seeing as it was a fairly expensive cut of meat, he sent it back, only to be scolded by the manager when she brought it out "you just don't know what the words mean, this is how we do medium well here". Yeah, right. (Amusingly, my brother is the floor manager of the restaurant's other location in town, but she didn't recognize him, and he was the one who told my dad to send it back.)

You just don't give good customer service by telling your customer that she's wrong about her food preferences. I mean, really.