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sandglass (![[info]](http://www.journalfen.net/img/userinfo.gif){kind=small} sandglass) wrote in ![[info]](http://www.journalfen.net/img/community.gif){kind=small} otf_wank, |
Wow, comparing the actual complaints to the rebuttal is a great example of wow, missing the point.
Review: Our food tasted like it had been cooked in old pork lard.
Sylvia: 1.) We do not and have never cooked with lard.
Review: The salsa was like warmed-up tomato sauce, and the $8 queso was bland.
Sylvia: 1.) Our complimentary salsa is served warm because it is freshly cooked with plenty of fresh herbs and spices, and we only use fresh tomatoes in the recipe. We do not use canned tomatoes....Our chile con queso is described as cheesy and creamy, not spicy.
Review: I ordered the chili rellenos. The menu said please expect a longer wait as they are prepared fresh per order. They came out soggy and tasted like nothing I have ever had. I can’t explain how bad they were.
Sylvia: Our chile rellenos are made fresh to order and have a light batter. Additionally, the recipe was never intended to be crispy nor does the menu describe the batter as crispy.
I wonder what it would have been like if they'd complained in person. Psst, Sylvia, when a customer complains you're supposed to give them a free dessert or something, not imply that they can't read the menu.
Review: Our food tasted like it had been cooked in old pork lard.
Sylvia: 1.) We do not and have never cooked with lard.
Review: The salsa was like warmed-up tomato sauce, and the $8 queso was bland.
Sylvia: 1.) Our complimentary salsa is served warm because it is freshly cooked with plenty of fresh herbs and spices, and we only use fresh tomatoes in the recipe. We do not use canned tomatoes....Our chile con queso is described as cheesy and creamy, not spicy.
Review: I ordered the chili rellenos. The menu said please expect a longer wait as they are prepared fresh per order. They came out soggy and tasted like nothing I have ever had. I can’t explain how bad they were.
Sylvia: Our chile rellenos are made fresh to order and have a light batter. Additionally, the recipe was never intended to be crispy nor does the menu describe the batter as crispy.
I wonder what it would have been like if they'd complained in person. Psst, Sylvia, when a customer complains you're supposed to give them a free dessert or something, not imply that they can't read the menu.
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