What she failed to consider, in her revenge-seeking mode, is that I, and my staff, never type any words we fear will be regurgitated elsewhere. So, you can post my thoughts in 100-foot-tall letters on a billboard in Times Square for all I care. If we lose customers because of it, so be it.

And then he deleted the post. OK!

Seriously, what is wrong with this company/this guy (I think it's safe to say that this guy is the company)? I've never seen such spectacularly awful customer service. Does he just have some compulsion to be rude?