Yeah, I had a preorder once that didn't show on the due date; the dude behind the counter - after getting pissed when I got mad he wouldn't get off the floor (he was sitting against the wall behind the coutner) and off his personal cell to come to the register - told me they'd lost it. I spent *weeks* trying to get this game from them, only to finally get a call from the same guy saying they'd got one in. When I got it and opened it, the disc was covered in scratches and fingerprints. There is no doubt in my mind this asswaffle took the game home, played it, brought it back, reshrink-wrapped it, and called me. I never bought a game from them again.