Ugh, that's really shitty of them- I don't doubt that's what happened, either. Or else someone returned or finished and traded in their copy, and so they sealed it back up and passed it off to you as brand new. Judging by that and the occurrence above, it seems they think their customers are incapable of understanding when they're getting poor service or a bad product, or they do notice but will ignore it, silently put up with it and continue to shop there anyway.

I think what gets me the most with this current incident is the fact that they, as far as I can tell, had no intention of telling their customers about the removal of the coupon. I guess I can understand not wanting to push a competing service, but wouldn't a wiser strategy have been to at least be transparent about the coupon removal, or better yet, come up with a deal with Squeenix to include an equivalent coupon for Gamestop's own service?

Not that I believe their excuse, mind.