Gasp! You mean employees that like their jobs will do them better? That's just unpossible!

I remember reading something about that, and I wish I could remember how to find it again. That some companies are overturning "The customer is always right" and siding with their employees, because so many customers try to abuse it now, and even bottom level employees are really important to the quality of a company.

It makes perfect sense to me, but you still see employees constantly being thrown under the bus for some customer the company is gonna make like $5 off of.