The people at the Gamestop where I worked were always nice to customers (though that niceness was very often not returned). It used to be an EBGames too -- when I was hired it was, and it was a much better place to work. But after we switched to a Gamestop, we still had to follow national Gamestop policies. We twisted them as much as we could to help customers, but there's only so much you can do, and only so much you want to do when you've been scheduled 35 hours a week even though you've repeatedly said you can only work 20 hours a week tops, and on top of that a lot of customers treat you like garbage.

Gamestop employees are not the problem. Some are bad -- some employees of any company are bad. Most are very cool. They hate the policies more than anyone else, because they suffer from them more than anyone else.