Exactly.

And I think it's important to say that too because people get emotionally involved in it. You don't have to be a bad person to be a bad manager, especially if there are systemic problems that reinforce your poor choices. I honestly think (and it took me a while to get there) that the manager who stabbed me, hard, in the back thought she was doing me a favor, because clearly someone else would be able to get two full-time employee's jobs done and also do the strategic planning for what my area was. She got caught in the system.

The fact is, for example, that a bunch of skins got rolled out, and they didn't work on mobile devices, and they actually made the experience of some people with vision problems worse, when they were supposed to be 'friendlier' to people with vision problems. And the worst part is that they didn't get rolled out with no testing and little work: they were tested, the designer put hours of commitment into them, and these substantial problems stayed, which just led to heartbreak for everybody.

I mean, I know I'm a Pollyanna about these things, but I'd like to think everyone could agree that having that happen is a serious problem, and probably not one that has a single, easy-to-solve cause.