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Like a book club, except with more sex! ([info]notjo) wrote in [info]unfunnybusiness,
@ 2009-04-12 11:05:00


Previous Entry  Add to memories!  Tell a Friend!  Next Entry
Amazon thinks you should be protected from GLTB novels
I got this from [info]rydra_wong here:

Amazon is stripping the sales ranks from GLBT books, thus preventing them from showing up in some bestseller lists and searches (and potentially directly damaging their sales), on the grounds that they are "adult" material.

(This is regardless of whether they contain any explicit sex. Meanwhile, books with explicit heterosexual sex scenes retain their sales rank, as long as they're not overtly marketed as "erotica".)


More details here

ETA:
A petition
Twitter - #amazonfail
Roundup Post, includes posts linking to what books are losing their sales ratings.
Contact Amazon's exec customer service dept at ecr@amazon.com to let them know what you think. Customer service phone number is 1-800-201-7575

From [info]arionhunter in the comments, FYI: Not only LGBT books are going under - feminist and general sexuality books are having their ranks stripped as well. Oh, those silly disabled people, trying to be intimate like the rest of us.

[I own that book linked. It's one of the few books that explicitly talks about sex for PWD and includes sections on kink.]

ETA 2:

Amazon Blames Glitch, blah blah. The PW site went down about five minutes after it hit twitter, so here is the text:

Amazon Says Glitch to Blame for "New" Adult Policy
By Rachel Deahl & Jim Milliot -- Publishers Weekly, 4/12/2009 5:49:00 PM

A groundswell of outrage, concern and confusion sprang up over the weekend, largely via Twitter, in response to what authors and others believed was a decision by Amazon to remove adult titles from its sales ranking. On Sunday evening, however, an Amazon spokesperson said that a glitch had occurred in its sales ranking feature that was in the process of being fixed. The spokesperson added that there was no new adult policy.

For most of the weekend on Twitter, in conversations with the hash tag "#amazonfail," users were discussing the fact that the e-tailer was removing the sales rankings for books that it deemed featured "adult content." Many readers, and writers, decried the fact that Amazon appears to be removing the sales ranking for titles that feature gay and lesbian characters and/or themes.

The director of the Erotic Authors Association, who goes by the pen name Erastes, told PW that many of her members "noticed their titles had been stripped of their sales rankings" on Amazon. One, Mark Probst, contacted a customer service representative at Amazon and wrote about the exchange on his blog. Probst wrote that the Amazon rep responded to his inquiry by saying that "'adult' material" is being excluded from appearing in "some searches and best seller lists" as a "consideration of our entire customer base."

Whether a glitch or new policy, titles like James Baldwin's Giovanni's Room and Annie Proulx's Brokeback Mountain are among the titles who have lost their ranking.

ETA 3:
I shoulda been a better OP and been posting updates as they came in.

This started in February

This is not a Glitch

Bantown theory [I don't buy this theory, but YMMV]

Dear Author does a timeline

Dear Author explains metatagging [This is the theory I buy]

Troll claims responsibility [Which I really don't buy, because a) It's Weev and b) it's been debunked. And c) because it only works if you think the only books targetted are GLTB books, and it wasn't.

Debunking of Troll-code



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[info]poisondusk
2009-04-13 08:30 pm UTC (link)
Feministing has a good post up which quotes from an email sent by the publisher of one of the de-ranked books - they were told by an Amazon rep that the problem definitely wasn't a glitch (and neither was it the result of a hacker).

(Reply to this)

For what it's worth
[info]insanitys_place
2009-04-13 10:22 pm UTC (link)
here's a link I snagged from someone on my writing journal's f-list: http://www.lilithsaintcrow.com/journal/2009/04/seattle-pi-has-new-amazonfail-statement/

(Reply to this)


[info]kosaginolegion
2009-04-13 11:28 pm UTC (link)
For what little it may be worth, the problem seems to be getting fixed as promised. My last check of the term "homosexuality" still brings up a bunch of "Let's fix what doesn't need fixing" books but immediately following, on the same page, are books like "Heather has Two Mommies", "And Tango Makes Three" and "Uncle Bobby's Wedding"

I regard their story with a combination of distrust and a weary recognition that to screw things up really takes a human using a computer, but I'm inclined to think they may have learned a valuable lesson in management, if nothing else.

(Reply to this)


[info]chaootaku
2009-04-13 11:52 pm UTC (link)
I'm a little more inclined to take a neutral stance right now since I really could buy this as a trolling attempt, but the more the guy has to pull out excuses for his contradictions the less I'm actually believing he did it in particular.

Either way though it seems likely that a third party was involved on some level.

(Reply to this)(Thread)


[info]notjo
2009-04-14 12:00 am UTC (link)
Amazon's basically said that it's not hacking, it's them.


Thank you for contacting Amazon.com.

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search.

Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Thanks for contacting us. We hope to see you again soon.

(Reply to this)(Parent)(Thread)


[info]brennalarose
2009-04-14 12:05 am UTC (link)
I'll wait and see. I'm not taking down my wish list (it's nine pages long, transferring it all would take days), but I'm sure as hell not buying any new books until it's clear what's going on. Which to me, it isn't, though this is comforting.

(Reply to this)(Parent)


[info]chaootaku
2009-04-14 12:24 am UTC (link)
Ah, that one's new to me.

I still kinda want to wait to see how things turn out, but leaning more towards Amazon's fault now.

(Reply to this)(Parent)


[info]erototoxin
2009-04-14 04:36 am UTC (link)
Who got this email?

(Reply to this)(Parent)(Thread)


[info]spacelogic
2009-04-14 08:09 am UTC (link)
A lot of people who contacted Amazon, apparently. I was one; I know a couple of others.

(Reply to this)(Parent)


[info]agent_hyatt
2009-04-14 02:47 am UTC (link)
Interesting stuff here, and more in the links.

Summary: A single employee in France filled out a field incorrectly and a bunch of books tagged with "sexuality" became tagged as "adult". Former/current employees verify that it's entirely possible/exactly what happened. Amazon is also treating this with the highest severity now.

(Reply to this)(Thread)


[info]erototoxin
2009-04-14 04:46 am UTC (link)
Heh, fun to see Mike Daisey quoted about it. He's very sharp.

I want so badly for this to be a fuckup that we can all laugh about later. The fact is, Amazon is extremely convenient for a whole lot of things, not only books and movies but appliances and cameras and stuff, and it will suck major ass if I can't in good conscience go back to shopping with them.

(Reply to this)(Parent)(Thread)


[info]agent_hyatt
2009-04-14 06:07 am UTC (link)
Tell me about it. I have an Amazon.com credit card, my only credit card, and I'd rather not have to go about switching.

(Reply to this)(Parent)


[info]mary_mac
2009-04-14 08:06 am UTC (link)
So how come things got de-ranked way back, and also how did it kick in from Good Friday/Easter Saturday, days when Europe does not work? Seriously, we shut down lunchtime on Good Friday, I don't buy it being the French guy.

I buy stupid, but its not a believable explanation of stupid.

(Reply to this)(Parent)(Thread)


[info]isntitironic
2009-04-14 03:24 pm UTC (link)
I believe the explanation is supposed to be 'this happened in February, and this weekend was just the shitstorm'.

(Reply to this)(Parent)


[info]darksumomo
2009-04-14 01:59 pm UTC (link)
No cat macros, but now there's Amazonfail merchandise.

That didn't take very long, did it?

(Reply to this)



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